Returns & Exchanges
Due to the perishable nature of our recovery beverages, we are committed to ensuring your satisfaction while maintaining strict safety standards. If you encounter an issue with your order, please contact us within 30 days of delivery for a resolution.
Contact Support
Send an email to our support team with your order number and a brief explanation of why the product did not meet your expectations.
Provide Documentation
If your shipment arrived damaged or leaked during transit, please attach clear photos of the packaging and the product for our quality insurance review.
Evaluation
Our team will review your request within 48 hours to determine eligibility for a replacement or a refund based on our food safety guidelines.
Resolution
Once approved, we will either ship out a fresh batch of The Plug or issue a full refund to your original payment method, excluding shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing